Shipping and Returns Info
What is your return policy?
Thank you for your purchase. Your complete satisfaction is always guaranteed. We know it's sometimes necessary to return or exchange an item. We want to make it easy. No authorization from customer service is required when making a return or exchange and we will not charge additional shipping to send an exchange.
To make a Return or Exchange
The fastest way to make a return or exchange is to ship the item(s) to:
Arrowhead Store
c/o Returns Department
2800 Turnpike Drive
Suite #5
Hatboro, PA 19040
Include a copy of your original receipt and note if the items is being returned for a refund or exchange. Items eligible for returns must be new, unused, and unopened. All returns and exchanges must be made within 30 days of original purchase.
What shipping options do you have?
We use a variety of carriers, including UPS and United States Postal Service. If you have special requests (e.g. specific carrier, special circumstances, etc.), please call Customer Service at (877) NAT-PARK.
All delivery times are estimates:
- Standard U.S. Shipping: 5–7 business days
- Expedited U.S. Shipping: 2–3 business days
Non-Shipping Days
Please note, orders do not ship from our distribution center on weekends or the following holidays:
- New Year’s Day
- Martin Luther King, Jr. Day
- President’s Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day / Indigenous Peoples' Day
- Veterans Day
- Thanksgiving
- Christmas Day
For any questions regarding your order or shipment, please contact Customer Service.
When will I receive my order?
All orders will be processed within 3 business days of placing the order. For U.S. domestic locations, delivery of in-stock items will occur within 7 - 10 days for standard shipping and 3 - 4 days for expedited shipping. For international locations, delivery may vary. Delivery methods and time for expedited mail will be provided on a case-by-case basis.