National Park Service employees and alumni, Volunteers-in-Parks, cooperating association employees, National Park Foundation employees and members of the Student Conservation Association are permitted to purchase Arrowhead products.

The nps.gov email address assures us that you are approved to purchase Arrowhead items. If you do not have an nps.gov address, include your affiliation in the comments field to help us verify your involvement with the National Park Service.

Arrowhead Store will now require users to have an account before completing purchases. If you already have an account, log in to your account and go to the account registration page to update your tax-exempt status. If you don't have an account, don't worry, it will take you a minute to sign-up. Make sure to have you tax exempt ID # on hand. Once your account is created with your verified Tax ID exempt #  you can use your government credit card at checkout.

Our Customer Service Team will do our best to change or cancel your order. Please email CustomerCare@easternational.org or call 877-NAT-PARK.

Items eligible for returns must be new, unused, and unopened. All returns must be made within 30 days of original purchase.

Please call 877-NAT-PARK for an authorization from customer service when making a return or exchange. Additional shipping will not be charged to send an exchange.

Send a copy of your original receipt and note if the products are being returned for a refund or exchange to:

Eastern National
c/o Returns Department
2800 Turnpike Drive
Suite #5
Hatboro, PA  19040

Delivery times depend on a variety of factors, such as:

The shipping method chosen during checkout

The destination address

Our shipping carriers

Please be aware that weather conditions, carrier issues, and other unexpected events may affect your delivery schedule.

For the most up-to-date delivery estimates, view your order details page.

Shipping Options

All delivery times are estimates:

Standard U.S. Shipping: 5–7 business days

Expedited U.S. Shipping: 2–3 business days

Non-Shipping Days

Please note, orders do not ship from our distribution center on weekends or the following holidays:

New Year’s Day

Martin Luther King, Jr. Day

President’s Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Columbus Day / Indigenous Peoples' Day

Veterans Day

Thanksgiving

Christmas Day

For any questions regarding your order or shipment, please contact Customer Service.

All orders will be processed within 3 business days of placing the order. For U.S. domestic delivery of in-stock times will occur within 7-10 days for standard shipping and 3-4 days for expedited shipping. For international locations, delivery may vary. Delivery methods and time for expedited mail will be provided on a case-by-case basis.

If the quantity you need to order exceeds the amount in stock, call Customer Service to place a special order - 877-NAT-PARK. Note: Minimum quantities apply to some items.